At Siagro, we aim to ensure customer satisfaction with every purchase. Please carefully read the following return policy, which applies to both defective and non-defective products.
1. Eligibility for Returns
We accept returns for industrial products under the following conditions:
- Defective Products: If the product arrives damaged or faulty due to a manufacturing defect, you may request a return or exchange.
- Non-Defective Products: We also accept returns for non-defective products, as long as they are returned in new, unused condition.
2. Return Conditions
- Product Condition: Only products in new, unused condition are eligible for returns.
- Return Window: All return requests must be made within 30 days of receiving the product.
- Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, must be provided with the return request.
3. Return Method & Fees
- Drop-Off Location or In-Store Returns: Returns must be dropped off at a designated location or returned in-store, as per your preference.
- Restocking Fee: A 10% restocking fee will apply to all returns, regardless of whether the product is defective or non-defective. This fee will be deducted from the refund amount.
4. Exchanges
- We accept product exchanges for both defective and non-defective items. Follow the same process as for returns, and place a new order for the desired product.
5. Refund Processing
- Refunds will be processed within 14 days after we receive and inspect the returned product.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that the 10% restocking fee will be deducted from the total refund amount.
6. Non-Returnable Items
Certain products cannot be returned, including but not limited to:
- Products that have been used, installed, or modified.
- Custom or special-order items that are not part of our standard stock.
7. Return Process
- Step 1: Initiate a Return: Contact our customer service team at [email address] within 30 days of receiving your order. Provide your order number, proof of purchase, and details regarding the return request.
- Step 2: Receive Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) if the return is approved.
- Step 3: Drop-off or In-Store Return: Return the product to a drop-off location or bring it to our store with the RMA information.
8. Additional Notes
- Shipping fees are non-refundable for non-defective product returns.
- For exchanges, you will need to place a new order for the desired product after returning the original item.
We are committed to ensuring a seamless return experience for all our customers. For more information, please refer to our detailed policy here: https://siagro.com.ar/return-policy/ or contact our customer service team
